Supported service Willowmead in Surrey maintains ‘Good’ CQC rating

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On Thursday 30 May, the care regulator — the Care Quality Commission (CQC), announced in their latest report that supported living service, Willowmead, in East Molesey had maintained a ‘Good’ rating across all five key lines of enquiry — safe, effective, caring, responsive, and well-led.

The CQC report highlighted that people received safe, consistent, and timely support from competent staff who understood their needs, wishes, and preferences. Support was assessed and designed before admission in consultation with the individual, their family members, and healthcare professionals.

Willowmead, part of Active Care group, supports adults who have autism, learning disabilities, mental health and other complex needs, to maintain a high standard of both physical and mental wellbeing. The compassionate staff provides a warm, nurturing environment with a holistic approach to care for each resident, and is committed to helping everyone at Willowmead feel safe and happy, while enjoying full and rewarding lives.

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CQC found that staff helped people achieve the best possible outcomes. People were supported to live as independently as possible, involved in reviewing their support, and asked for their feedback. Staff actively encouraged and facilitated individual choices, working with people to remove barriers and empower them to gain new skills. They ensured appropriate adjustments and plans were made to enable people to pursue their preferences during the day.

Members of the Willowmead team celebrated their ‘Good’ rating from the CQC at a local restaurantMembers of the Willowmead team celebrated their ‘Good’ rating from the CQC at a local restaurant
Members of the Willowmead team celebrated their ‘Good’ rating from the CQC at a local restaurant

Bernadette O’Neill, Service Manager at Willowmead, said: “Thank you to all of the team that makes Willowmead what it is today. It is through your resilience, commitment and embracing change, that you have achieved a very healthy and well deserved ‘Good’ rating.

“I have had the privilege of seeing both yourselves and the residents thrive in the past year and a half since I started my role at Willowmead. I feel very honoured to see how you support those who are the most vulnerable in our society, to live their best lives — well done all!”

For more information about how we help individuals to optimise their potential at Willowmead, please visit

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