Surrey care workers take the lead in designing new uniform

ExCo

Local care workers were among more than 1,300 Hallmark team members involved in a year-long consultation process, helping to shape a uniform designed to keep care team comfortable and confident during long shifts.

The new uniform is part of a £550,000 investment in Hallmark’s care workforce, showing their commitment to supporting team every day.

The consultation also considered feedback from residents and relatives, highlighting the importance of care workers feeling at ease in their roles and being easily identifiable, helping to build reassurance, familiarity and trust within the home.

Nye Brown, CEO of Hallmark Luxury Care Homes, said:

“Our care workers are the fabric of our organisation. By listening to those on the front line, we created a uniform that’s practical and supportive that works as hard as they do. When our teams feel comfortable and confident, it reassures residents and their families too.”

Care workers at Hallmark Lakeview said being involved in the design process made a meaningful difference.

Marnie Marshall, a care worker at Lakeview, said:

“Being asked for our views made a real difference. We talked about comfort, movement, and pockets, the things that matter on a long shift. Seeing our feedback in the final uniform makes you feel valued and genuinely helps us do our job well.”

The new uniform supports a wide range of roles at the care home from care and nursing teams to hospitality, wellbeing, reception, gardening and maintenance.

It will be introduced this month as part of Hallmark’s continued commitment to its care team and the local community.